Privacy Policy – How Roulette Protects Your Personal Data in Pakistan

1 Who We Are and How This Policy Applies

roulette-bangla.net is an online casino and sports betting platform operated for Pakistani players. References to "Roulette", "we", "us", or "our" throughout this Privacy Policy refer to the operators of roulette-bangla.net. References to "you" or "your" refer to any individual who visits, registers on, or uses the platform.

This Privacy Policy applies to all personal data collected through roulette-bangla.net — including data collected during account registration, KYC verification, PKR deposits and withdrawals, gameplay activity, customer support interactions, and your use of the website itself. It applies whether you access the platform from a mobile device, desktop browser, or any other internet-enabled device.

By creating an account on the roulette platform or continuing to use the website, you acknowledge that you have read this Privacy Policy and understand how your information is handled. If you disagree with any part of this policy, please do not register or continue using the platform.

2 Personal Data We Collect

We collect only what is necessary. Below is a clear breakdown of the categories of personal data collected at different stages of your interaction with the roulette platform.

2.1 Registration Data

When you create an account at roulette-bangla.net, we collect: your full legal name, date of birth, Pakistani mobile number, email address, and a self-selected username. This information is required to create your account and is used to verify your identity at the point of registration.

2.2 KYC Verification Data

Before processing withdrawals above specified thresholds, we are required to verify your identity. KYC verification requires: a copy of a valid government-issued photo ID (CNIC, passport, or driving licence), and in some cases, proof of current address (utility bill or bank statement dated within 90 days). These documents are processed securely, used solely for identity verification, and stored in encrypted form. KYC documents are not shared with third parties beyond anti-money laundering compliance as described in Section 5.

2.3 Transaction Data

We record all deposits, withdrawals, and account balance changes on the roulette platform. This includes transaction amounts in PKR, timestamps, payment method used (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa/Mastercard), and transaction status. This data is retained for financial compliance and audit purposes.

2.4 Gameplay Data

We record your gameplay activity on the platform — including casino games played (roulette, slots, baccarat, crash games, live dealer titles), sports and PSL bets placed, staking amounts, outcomes, and session durations. This data is used to operate the platform, detect prohibited conduct, and support responsible gaming monitoring.

2.5 Technical and Device Data

When you access roulette-bangla.net, our servers automatically log: your IP address, device type and operating system, browser type and version, pages visited, time spent on pages, referral URL (the link or search that brought you to the site), and session duration. This data is used for platform security, fraud prevention, and technical performance monitoring.

2.6 Customer Support Communications

If you contact our support team — via live chat or email — we retain records of those communications including the content of messages, timestamps, and any attachments. This is necessary to maintain a complete record of any issues raised and their resolution.

3 How We Use Your Personal Data

The table below shows each category of personal data, the purpose for which it is used, and the legal basis that allows us to use it. No personal data is used beyond the purposes stated here without your explicit consent.

4 Legal Basis for Processing

We process your personal data on the following legal grounds, which are reflected in the table in Section 3:

• Contract: Processing is necessary to deliver the services you've signed up for — including account management, gameplay, and PKR transactions on the roulette platform.
• Legal Obligation: We are required by applicable law to verify player identity (KYC), retain financial records, and report suspicious transactions. This processing is non-negotiable and cannot be opted out of.
• Legitimate Interest: We process certain data — such as device logs and gameplay patterns — to protect the security and integrity of the platform, prevent fraud, and monitor for responsible gaming indicators. This interest has been assessed against your privacy rights and does not override them.
• Consent: Where we rely on consent — such as sending marketing messages — you have the right to withdraw that consent at any time without affecting any other processing.

5 Data Sharing and Third Parties

Your personal data is not sold, rented, or disclosed to any party for their own commercial purposes. We share data only in the following circumstances, and only to the minimum extent necessary:

• Payment Processors: When you deposit or withdraw PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard, your transaction data is shared with the relevant payment provider to process the transaction. These providers operate under their own privacy policies and are bound by data processing agreements with us.
• Game Providers: When you play casino or roulette games, your player session data is shared with the game provider (e.g. Pragmatic Play, Evolution Gaming, Spribe) to operate the game. These providers are contractually prohibited from using this data for any purpose other than delivering the game service.
• Identity Verification Services: KYC document verification may be processed via a third-party verification service. These providers process identity documents solely for verification purposes and are bound by strict data processing agreements.
• Regulatory and Legal Authorities: We are legally required to report certain information to relevant authorities — including suspicious transaction reports under anti-money laundering obligations. We comply with all lawful requests from competent authorities. We will notify you of any such disclosure except where we are legally prohibited from doing so.
• Internal Operations: Data may be shared between internal teams (support, compliance, finance, product) on a need-to-know basis for legitimate operational purposes.

6 Payment Data and Financial Security

All PKR payments on the roulette platform are processed through secure, encrypted channels. The specific handling of payment data depends on the method used:

• Easypaisa and JazzCash: Transaction authorisation happens directly within the mobile wallet providers' own secure systems. We receive confirmation of payment but do not store your wallet PIN or authentication credentials.
• NayaPay and SadaPay: Handled similarly to the above wallet providers — authorisation is on the provider side; roulette-bangla.net receives a confirmation token only.
• IBFT Bank Transfers: We hold your bank account number on file for the purpose of processing withdrawal requests. This information is stored in encrypted form and accessed only by our finance team during withdrawal processing.
• Visa/Mastercard: Card transactions are processed through a PCI DSS-compliant payment gateway. Raw card numbers are not stored on roulette-bangla.net servers. The payment gateway retains a tokenised reference only.

All financial data is retained for a minimum of five years from the date of the last transaction for financial compliance purposes. This retention period cannot be shortened on player request where legal obligations require it.

7 Cookies and Tracking Technologies

roulette-bangla.net uses cookies and similar technologies to operate the platform properly and to keep your session secure. We do not use advertising tracking cookies or cross-site tracking technologies. Here is a breakdown of what we use and why:

You can control cookie settings through your browser. Disabling required cookies will prevent the roulette platform from functioning correctly. Disabling optional cookies will not affect your ability to play games or place bets, but may reduce platform personalisation. On your first visit, a cookie consent notice will appear. Continuing to use the site after dismissing this notice constitutes acceptance of required cookies.

8 Data Retention Periods

We do not keep your personal data for longer than is necessary. The retention period for each data category depends on its purpose and any legal obligations that apply:

• Account and registration data: Retained for the lifetime of your account and for five years after account closure, in compliance with financial record-keeping requirements.
• KYC documents: Retained for five years from the date of verification or account closure, whichever is later. This is a legal obligation under anti-money laundering regulations that we cannot waive.
• Transaction records: Retained for a minimum of five years. Financial records are subject to mandatory retention requirements that override deletion requests.
• Gameplay records: Retained for three years from the date of play. Used for dispute resolution, responsible gaming monitoring, and fraud detection within that window.
• Customer support records: Retained for two years from the date of the last communication on a given issue.
• Technical / session logs: Retained for 90 days, after which they are automatically purged.
• Marketing consent records: Retained for as long as your account is active, or until you withdraw consent — whichever comes first.

9 Your Data Rights

As a player on the roulette platform, you have the following rights regarding your personal data. To exercise any of these rights, email support@roulette-bangla.net with the subject line "Data Rights Request" and specify which right you wish to exercise and why.

We will respond to all data rights requests within 30 days. In complex cases, we may take up to 90 days, in which case we'll notify you within the first 30 days and explain the reason for the extension. Identity verification will be required before any data rights request is fulfilled to ensure we are responding to the correct person.

10 Children's Privacy

roulette-bangla.net is strictly restricted to individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a person under 18, that account will be closed immediately, all balance will be forfeited or returned in accordance with applicable law, and any personal data associated with the account will be deleted except where retention is required by law.

If you believe a minor has registered on the platform, please contact us immediately at support@roulette-bangla.net. We take this seriously and will act on all such reports within 24 hours.

We support parental controls and encourage parents and guardians to use internet filtering software to prevent minors from accessing gambling platforms. The roulette platform is not designed for, marketed to, or accessible to anyone under 18.

11 Security Measures

roulette-bangla.net implements a layered security approach to protect the personal data of Pakistani players. Our security measures include but are not limited to:

• Encryption in Transit: All data transmitted between your device and the roulette platform is encrypted using TLS 1.2 or higher. The padlock icon in your browser confirms this is active during every session.
• Encryption at Rest: Personal data stored in our databases is encrypted using AES-256 encryption. This means even in the unlikely event of unauthorised server access, stored data is not readable in plain text.
• Access Controls: Access to personal data within our organisation is restricted on a strict need-to-know basis. Staff access to player data is logged and monitored. Administrative access requires multi-factor authentication.
• PCI DSS Compliance: All payment processing infrastructure meets Payment Card Industry Data Security Standard (PCI DSS) requirements for handling cardholder data.
• Fraud Detection: Automated systems monitor for unusual login patterns, device fingerprint mismatches, and suspicious transaction sequences. Accounts flagged for potential compromise are temporarily restricted pending verification.
• Regular Security Reviews: Our technical infrastructure undergoes regular security assessments to identify and address vulnerabilities before they can be exploited.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we handle data, changes in applicable law, or improvements to our practices. When we make material changes, we will notify registered players by email to the address on file and display a prominent notice on the roulette platform for at least 14 days before the updated policy takes effect.

Minor clarifications that do not alter the substance of how your data is handled may be made without advance notice, though the "Last Updated" date at the top of this page will always reflect the current version. We encourage you to review this page periodically to stay informed about how roulette-bangla.net protects your data.

Continued use of the platform after the effective date of an updated Privacy Policy constitutes your acceptance of the changes.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please get in touch with us through any of the following channels:

• Email: support@roulette-bangla.net — use the subject line "Privacy Enquiry" for faster routing
• Live Chat: Available 24/7 from within your account dashboard
• FAQ: roulette-bangla.net/faq covers common privacy-related questions

We will acknowledge all privacy-related communications within 48 hours and provide a full response within 30 days. Where the matter is complex or requires coordination with third-party providers, we'll keep you informed of progress. Identity verification will be required before any personal data is disclosed or altered in response to your request.